Technical Support Specialist - 10376

About the role

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

What you'll do

• Managing customer/suppliers’ expectations and experience in making them successful
• Periodically help in the supplier chat queue (answering supplier queries)
• Proficiently handle Email cases and action them within SLA and resolve/action promptly as per the situation
• Proficiently handles customer issues and escalations for production environments within guidelines across Severity levels
• Manage inbound Sourcing Event related queries

What you need

• 1–2 years in it support & networking
• Troubleshooting
• Linux
• SQL
• CRM
• Salesforce
• HTML
• Any graduate

Good to have

• Customer success