Technical Support Specialist, Level 3

About the role

We’re looking for focused ambitious graduates or soon to be graduates studying a computer networking, information technology, computer science or related technical field to join the team as a Graduate Technical Support Analyst (within academia or home-based study). In this role, you will work with the technical support team managing the current workload from a variety of global clients who we help supervise their enterprise mobility management.

What you'll do

• Provide telephone and email based post-sales technical support for our software products
• Work on ad-hoc projects, initiatives and other duties as assigned
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
• Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions
• Use various devices to reproduce customer environments in order to troubleshoot issues further

What you need

• 1–3 years in it support & networking
• Networking
• Windows Server
• Firewalls
• Windows
• SQL
• iOS
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Android