Technical Trainer

Randstad·Bengaluru

Pay not statedJunior levelFull-time

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About the role

Role Summary Responsible for delivering hands-on technical training, conducting On-the-Job Training (OJT), and upskilling dealership technicians on premium motorcycle systems, product modifications, and new launches. This role leads technical diagnosis, ensures "First Time Right" service quality, resolves complex escalated field complaints, and serves as the primary technical interface between field teams, service engineering, and product quality.

What you'll do

Technical Training & Capability Development
Design, coordinate, and execute On-the-Job Training (OJT) and structured hands-on technical coaching for dealer technicians on new products, modifications, and updates
Conduct "Train the Trainer" programs and lead skill evaluation/certification frameworks for dealership technical staff
Field Technical Support & Quality Assurance
Provide expert on-site technical support for complex and critical issues across Super Premium & Norton products