Tower Lead - MS Windows 2000

About the role

The Tower Lead for Support & Operations plays a pivotal role in managing the resolution of escalations, ensuring adherence to service level agreements (SLAs), and driving operational excellence. This position is crucial for delivering high-quality reports and services as outlined in the Statement of Work (SOW), while also implementing key organizational initiatives that enhance overall efficiency and customer satisfaction.

What you'll do

• Ensure Generation Of Tower Level Ee & En Revenue By Leveraging Ms Windows 2000 Administration Best Practices And Optimizing System Performance
• Manage And Resolve Escalations And Crises In Accordance With Agreed Sla Norms, Utilizing Ms Windows 2000 Administration Tools To Diagnose And Rectify Issues
• Oversee Operational Hygiene By Validating Reports Generated From Ms Windows 2000 Systems, Ensuring Compliance With Sow And Operational Standards
• Foster Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Delivery In Ms Windows 2000 Environments
• Implement Profit Improvement Plans (Pip) By Spearheading Automation Initiatives And Self-Driven Projects That Enhance Operational Efficiency Within Ms Windows 2000…

What you need

• 6–10 years in customer support & success
• Windows
• Customer service
• Escalation handling
• Communication
• Any graduate

Good to have

• Windows Server
• ITIL

What you get