Track Manager - IT Operations Management, RESTful API, Angular

About the role

This role is accountable for leading the technical delivery and operational excellence of ServiceNow IT Operations Management (ITOM) solutions in large-scale environments. The individual ensures seamless integration with REST/SOAP APIs and AngularJS-driven interfaces, driving innovation, optimizing business processes, and empowering teams to meet and exceed client SLAs.

What you'll do

• Architect and implement automation solutions using ServiceNow ITOM modules, ensuring seamless integration with enterprise systems via REST/SOAP APIs
• Lead the development of custom dashboards and interactive user interfaces using AngularJS to enhance operational visibility and reporting
• Provide expert technical guidance to resolve complex incidents and problems in IT operations management workflows, ensuring alignment with client SLAs
• Design and optimize data exchange processes between ServiceNow ITOM and external platforms using REST/SOAP APIs for reliable information flow
• Drive continuous improvement initiatives by analyzing operational metrics and identifying automation opportunities within the ServiceNow ITOM ecosystem

What you need

• 3–6 years in frontend & mobile
• REST APIs
• Angular
• ServiceNow
• Any graduate

Good to have

• ITIL

What you get