Track Manager - Microsoft 365 Administration

About the role

This role oversees the administration and operational excellence of Microsoft O365 messaging services for large, complex environments. The individual drives continuous improvement, ensures service reliability, and empowers teams to deliver on client commitments. They are accountable for problem-solving, process innovation, and aligning support operations with organizational objectives.

What you'll do

• Lead O365 Administration and Messaging Services operations by managing incident resolution, service requests
• Implement advanced process improvements in O365 tenant management, utilizing reporting tools and dashboards to optimize system health, information flow
• Oversee compliance and security configurations in Exchange Online and O365, ensuring adherence to organizational and client security policies
• Mentor and guide support teams in troubleshooting, root cause analysis, and resolution of complex messaging and collaboration issues within Microsoft 365 environments
• Evaluate and introduce new tools, automation scripts, and best practices for O365 operations, driving innovation and efficiency in messaging service delivery

What you need

• 3–6 years in customer support & success
• Office 365
• PowerShell
• Escalation handling
• Communication
• Root cause analysis
• Any graduate

What you get