Trainee Process Consultant - Voice

About the role

The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.

What you'll do

• Able to communicate fluently in the language required for the function/location
• Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines
• Understand the basic professional standards and established procedures, policies before taking action and making decisions
• Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

What you need

• 0–1 years in customer support & success
• Escalation handling
• Customer service
• Claims processing
• Any graduate

Good to have

• MS Office
• Data entry