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Transportation Representative, NOC Rail

Amazon·Remote

Pay not statedJunior levelFull-timeRemote
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About the role

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

What you'll do

  • Effectively communicate in a clear and professional manner at all times
  • Effectively manage sensitive cases by reporting up the escalation matrix
  • Maintains or exceeds targeted performance metrics
  • Actively seek solutions through logical reasoning and identify trends to suggest process improvements

What you need

  • 1–3 years in it support & networking
  • Troubleshooting
  • B.Sc or B.Tech or B.E.

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