Virtual Network Operator

About the role

Bangalore, Karnataka, India; Hyderabad, Telangana, India; Chennai, Tamil Nadu, India; Pune, Maharashtra, India; Greater Noida, Uttar Pradesh, India; Mumbai, Maharashtra, India

What you'll do

• The VNOC Operator is the first operational line of the remote AV service and is responsible for continuously monitoring the meeting-room estate
• The Operator owns the operational progression of incidents
• The role does not require deep engineering expertise across every AV technology
• Instead, the Operator is expected to understand meeting-room technology sufficiently to interpret alerts, identify the likely area of failure
• The role is designed to be repeatable and scalable within a 24x7 operations environment

What you need

• 1–3 years in technicians & trades
• Troubleshooting
• Customer success
• Incident response
• ServiceNow
• Maintenance
• Office 365
• Any graduate