Voice Platform Engineer

About the role

AI & Data Platforms (AiDP) is IS&T's engine for AI-powered innovation. The team brings together data, application development, and machine learning — including generative AI — along with data services and customer success functions, to help IS&T build solutions more efficiently and streamline the adoption and embedding of generative AI across Apple.

What you'll do

• Lead the design and development of scalable voice and real-time communication platform components
• Drive architecture and technical design discussions for SIP signaling, media processing, routing, and session management services
• Develop high-performance backend services using C/C++
• Troubleshoot and resolve complex issues related to voice quality, signaling, media flows, scalability, and distributed systems
• Collaborate across platform, infrastructure, client, and product engineering teams to deliver end-to-end communication solutions

What you need

• 5–9 years in devops & cloud
• C++
• C
• Networking
• TCP/IP
• Incident response
• LLMs
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Docker
• Kubernetes
• Kafka
• Redis
• Machine learning
• Customer success