VRM Associate- Business Operations

About the role

A Virtual Relationship Manager is responsible for building and maintaining strong relationships with large business clients, managing accounts, and driving business growth through strategic client interactions. The role combines elements of sales, customer success, and stakeholder management for enterprise-level clients.

What you'll do

• Responsible for building and maintaining strong relationships
• Develop and execute account management strategies to grow business and engage
• Lead cross-functional teams to deliver customized solutions and ensure client expectations are
• Collaborate with sales, technical, and merchant service teams to optimize client experience
• Provide regular reporting on client metrics such as retention, satisfaction scores, and business

What you need

• 1–6 years in operations
• Reporting
• Customer success
• CRM
• Problem solving
• Any graduate

Good to have

• MS Office

What you get