WFM Planner

About the role

As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills.

What you'll do

• Monitor the accuracy of billing procedures for all clients within the site; identify strategies to improve campaign processes and opportunities to increase profitability
• Coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements
• Publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages
• Be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs

What you need

• 2–5 years in operations
• Excel
• MS Office
• PowerPoint
• Any graduate