Duty Manager
KhopoliFull-timeMid levelPosted 4 weeks ago
Mid-level customer support role at Accor in Khopoli.
About the role
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Khopoli, , India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and leading our front office team. Promote upselling opportunities to enhance revenue
What you'll do
- Manage daily front office operations, including reception, concierge, and guest services
- Ensure high standards of customer service and address guest inquiries and complaints promptly
- Coordinate with various departments to maintain seamless hotel operations
- Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction
- Manage room inventory and maximize occupancy rates
What you need
- Customer service
- SOP writing
- Upselling