Duty Manager - Fairmont Agra
AgraFull-time3–4 yrsPosted 3 weeks ago
Mid-level customer support role at Accor in Agra. Needs 3–4 years.
About the role
Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction
What you'll do
- Oversee daily hotel operations and ensure seamless service delivery across all departments
- Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency
- Monitor and maintain security protocols, guest safety, and property protection throughout the shift
- Conduct regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies
- Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational issues
What you need
- Performance management
- Communication