Assistant Manager - CRM - Galeries Lafayette
MumbaiFull-timeMid levelPosted 4 weeks ago
Closed
Mid-level customer support role at Aditya Birla Group in Mumbai. Needs a degree.
About the role
Assistant Manager - CRM - Galeries Lafayette at Aditya Birla Group. Supporting Actions.
What you'll do
- NPS & Customer Feedback-
- Coordinate the deployment of NPS surveys
- Track customer feedback and response rates
- Prepare NPS reports and summaries
- Escalate customer concerns and feedback to relevant stakeholders
What you need
- CRM
- Communication