Customer Service Manager (CED)_GCorp
ThaneFull-timeMid levelPosted 2 months ago
Mid-level customer support role at Aditya Birla Group in Thane. Needs a degree.
About the role
To manage customer queries and requests received through email channels by providing accurate, timely, and quality resolutions within defined service levels. The role requires effective stakeholder coordination to ensure a seamless customer experience.
What you'll do
- Respond to customer queries and requests through email and digital channels
- Provide accurate resolutions within defined TAT and quality standards
- Coordinate with internal teams and external partners for closure of customer concerns
- Ensure adherence to productivity, SLA, and quality targets
- Deliver first-time-right resolutions and minimize repeat customer contacts
What you need
- Customer service
- Escalation handling