Nodal Complaints Officer
GoregaonFull-timeJunior levelPosted 2 months ago
Customer support role at Aditya Birla Group in Goregaon. Needs a degree.
About the role
Nodal Complaints Officer at Aditya Birla Group. Nodal Complaints Officer.
What you'll do
- Operations & Customer Service
- Respond to customer complaints
- Strictly adhere to the Grievance Framework designed for the team
- Resolve and respond to customer complaints, escalated to Senior Management, Regulators, National consumer helpline, Nodal officers and FRC from RBI
- Documentation of Customer Complaint which is fairly and efficiently executed in CRM
What you need
- Employee relations
- Customer service
- CRM
- Complaint handling
- MIS reporting
- Escalation handling
Good to have
- Root cause analysis