Team Lead - Persistency
ThaneFull-timeSenior levelPosted 3 months ago
Senior customer support role at Aditya Birla Group in Thane. Needs a B.Com.
About the role
Team Lead - Persistency at Aditya Birla Group. Supporting Actions.
What you'll do
- Renewal Business & Persistency Achievement
- Drive renewal premium collection and persistency targets through effective outbound and inbound calling campaigns
- Monitor daily, weekly and monthly renewal performance against targets
- Execute focused interventions on high-risk lapse and renewal-due customers to improve retention rates
- Customer Retention & Conversion Management
What you need
- Sales
- Business development
- Insurance
- Employee engagement