Team Member - Grievance
ThaneFull-timeJunior levelPosted 2 months ago
Customer support role at Aditya Birla Group in Thane.
About the role
The main purpose is to be the first point of contact for all customer and partner telephonic, email and web chat grievance.
What you'll do
- KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Managing Vendor, customer service and contact centre KPI. 1
- Play a key role in working closely with the vendor in order to achieve sla and threshold for all key parameters
- Initiating process improvements to ensure timely closures of all QRC
- Handling activities related to contact centre , hiring ,training , and co-ordination with all functions for improvements and closures
- Handle all contact centre KPI to ensure a clear understanding in order to minimize any potential QRC
What you need
- Employee relations
- Customer service
- Data entry
- Upselling
- Cross-selling