TL-Lead-Customer Service-Thane
ThaneFull-timeSenior levelPosted over a month ago
Senior customer support role at Aditya Birla Group in Thane. Needs a degree.
About the role
TL-Lead-Customer Service-Thane at Aditya Birla Group. Supporting Actions.
What you'll do
- Develop and execute a future-focused strategy for the contact centre, ensuring alignment with organizational objectives
- Drive transformation initiatives to position the contact centre as a strategic enabler of customer satisfaction, loyalty, and retention
- Anticipate market trends, customer expectations, and technological advancements to stay ahead of the curve
- Champion a culture of customer obsession by embedding a customer-first mindset across teams
- Use data-driven insights to personalize customer interactions and address pain points proactively
What you need
- Customer service
- CRM
- Performance management
- Sales
- LLMs