KDP Support Analyst, Books (Variable)
HyderabadFull-time1–4 yrsPosted 2 weeks ago
Junior customer support role at Amazon in Hyderabad. Needs 1+ years and a degree.
About the role
The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, and passionate about creating an exceptional customer experience.
What you'll do
- Process and respond to email, phone, and chat contacts received from KDP website users
- Maintain a positive and professional demeanor at all times
- Meet or exceed all quality, productivity, and time management goals as set by management
- Follow all site performance and behavior expectations as outlined by management
- Follow company policies and processes in order to process customer requests appropriately
What you need
- Customer service
- Communication
Good to have
- HTML