Customer Experience Advisor
GurugramFull-time1–3 yrsPosted 1 week ago
Junior customer support role at ApplyBoard in Gurugram. Needs 1–3 years and a degree.
About the role
The Customer Experience Advisor will assist applicants/customers throughout the admissions process by providing timely, accurate, and empathetic support. Responsibilities include reviewing student documents for eligibility, submitting applications, and ensuring data accuracy. The role involves regular communication with partner schools and recruiters to resolve application issues and track progress.
What you'll do
- Assist applicants with program inquiries and requirements
- Provide advisement to students on alternative program options that meet their interests and educational backgrounds
- Assist students in meeting enrollment conditions and resolve uncertainties post-offer
- Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required
- Ensure accurate and timely processing of applications using relevant systems and workflows
What you need
- Customer service
- MS Office
- Communication
- RPA
- Data entry