Manager, Partner Success
GurugramFull-time3–4 yrsPosted 1 week ago
Mid-level customer support role at ApplyBoard in Gurugram. Needs 3–4 years and a degree.
About the role
The Manager, Partner Success plays a critical role at the intersection of ApplyBoard and its partner institutions, acting as the key liaison between school admissions teams and ApplyBoard’s Customer Experience, Product, and Sales teams. This role is responsible for effectively communicating partner requirements, procedures, and expectations to internal stakeholders, ensuring seamless alignment and execution across departments.
What you'll do
- Achieve and exceed Partner and Business Unit Enrollment targets
- Ensure the team meets Performance KPIs on a team and individual basis
- Monitor and report on key operational KPIs related to school and sales performance
- Monitor rejections and cancellations to meet or exceed targets
- Monitor training completion and manage underperformance as needed
What you need
- JIRA
- Communication
- Customer service
- Sales