Domain Service Manager - HCM
Bengaluru, HyderabadFull-time5–9 yrsPosted 4 weeks ago
Senior operations role at Arcadis in Bengaluru and Hyderabad. Needs 5+ years.
About the role
Makati, Metro Manila, Philippines; Bangalore, Karnataka, India; Hyderabad, Telangana, India Everyone has an important role to play.
What you'll do
- Act as the key point of contact for People Function service support across People stakeholders, HR operations, business process owners, Enterprise Applications teams
- Own all aspects of People Function service management, including incident, change, problem, knowledge management, service communications, service creation, transition
- Ensure service lines deliver reliable customer service, incident restoration, service request fulfilment, and service level agreement performance for People processes
- Monitor, report, and improve the availability and performance of end-to-end People Function services, including business-critical HR processes and downstream integrations
- Develop People Function standard operating procedures and knowledge-based articles for handover to Level 1 and Level 2 support teams
What you need
- Reporting
- ERP
- Coordination
- Process improvement
- Vendor management
- SOP writing
Good to have
- ITIL
- HR operations
- Regression testing