Field Support Engineer
BengaluruFull-timeJunior levelPosted over a month ago
IT support role at AspenTech Pte. Ltd. (Singapore) in Bengaluru. Needs a B.Tech or B.E..
About the role
Customer Support Engineers provide ongoing support to complex Operations Technology (OT) systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base.
What you'll do
- AMC activities at Customer site
- Troubleshoot, resolve, or escalate, and document customer incidents in a timely , efficient and professional manner according to contract maintenance and warrant
- Document all customer interaction
- Actively contributing ideas for better customer service and continuously improve the quality of service provided
- Showing a passion for continued learning, staying up to date with new technology and trends
What you need
- Troubleshooting
- Networking
- Windows
- Firewalls
- SCADA
- SQL
Good to have
- SQL Server
- PostgreSQL
- C