Technical Executive - (Surat)
MumbaiFull-time2–5 yrsPosted 1 week ago
Mid-level IT support role at Assa Abloy in Mumbai. Needs 2+ years and a degree.
About the role
We are seeking a proactive and customer-focused Technical Executive to provide installation, commissioning, troubleshooting, and after-sales technical support for sensor doors, access control systems, and other access solutions. The role requires effective coordination with customers, sales teams, and technical management to resolve product issues, conduct site assessments, recommend suitable solutions, and ensure seamless product performance.
What you'll do
- Attend technical complaints assigned by Technical Manager to rectify the on-site product issue
- Installation of sensor doors / access control system & demonstrate the working of the product for smooth operation & to enhance the user experience
- Initial site visits to recommend the appropriate & suitable product to the customer
- Escalate the unresolved product issue to the Technical Manager for the replacement of the malfunctioned product
- Fill the complaint report in accordance with the customer regarding product trouble-shooting & ensure to submit the same to the Technical Manager
What you need
- Troubleshooting