IT Infrastructure Operations Engineer II
RemoteFull-time5–9 yrsPosted over a month ago
Senior IT support role at Astreya Consultancy. Needs 5+ years. Remote.
About the role
We are looking for an experienced L2 IT Infrastructure Operations Engineer to provide advanced technical support for our enterprise server and network infrastructure. This mid-level position bridges the gap between frontline support and expert-level engineering, handling escalated incidents, performing complex troubleshooting, and contributing to operational excellence.
What you'll do
- Provide advanced troubleshooting and fault isolation for escalated server and network incidents, utilizing iDRAC, Redfish
- Execute firmware, BIOS, and driver updates on Dell PowerEdge servers following standardized procedures
- Perform IOS/NX-OS firmware and software updates on Cisco routers and switches, adhering to change management protocols and conducting post-update validation
- Manage hardware break/fix procedures for server infrastructure, coordinating with Dell support for warranty claims, parts ordering
- Conduct regular network health audits and performance analysis, identifying potential bottlenecks and recommending optimization measures to prevent service degradation
What you need
- Troubleshooting
- Hardware
- Networking
- ITIL
- Windows Server
- Linux
Good to have
- iOS
- Root cause analysis
- Ansible
- Python