AxisPhone:Customer Service Specialist - Non Voice
ChennaiFull-time2–4 yrsPosted 1 week ago
Mid-level customer support role at Axis Bank in Chennai. Needs 2–4 years and a degree.
About the role
The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products
What you'll do
- � Effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time
- � Delivering service with requisite courtesy and accuracy
- � Demonstrating complete onus to customers� queries / problems
- � Adhering to product and process requirements with nil errors
- � Escalating customer issues to the right internal stakeholders
What you need
- Customer service
- Upselling
- Sales
- Cross-selling
- Communication
- Employee engagement