RO:RL - Regional Customer Service Manager
ChandigarhFull-time7–9 yrsPosted 1 week ago
Senior customer support role at Axis Bank in Chandigarh. Needs 7–9 years and a degree.
About the role
Retail Assets Operations INTERNAL USAGE: No. of Vacancies: 1 Reports to: Is a Team leader?
What you'll do
- Monitor all the metrics of Customer Service for all the Loan Centers covered in the geography handle
- Promote reduction of NFTR at Loan Centers
- Monitoring Net Promoter Score, Process Health Assessment, Service Quality Audit and Five S Implementation at the Loan Centers
- Work towards achievement of Customer Service Championship by all the centers in geo
- Monitor escalations, Root Cause Analysis and take steps for reduction of Complaints
What you need
- Customer service
- Escalation handling
- Root cause analysis
- Sales
- Cross-selling
- Communication