Core Manager- GEMS
BengaluruFull-time6–11 yrsPosted yesterday
Senior HR role at Baker Tilly One - India in Bengaluru. Needs 6+ years.
About the role
BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia.
What you'll do
- Directly manage ABS and Sr. ABPs – GEMS, providing regular coaching, feedback, performance management, and development support. Set clear expectations for performance
- Oversee onboarding, training, cross-training, and buddy/mentoring activities to build team capability and readiness for expanded responsibilities. Monitor individual and…
- Oversee day-to-day delivery of administrative support from the GEMS Service Catalog, ensuring work is completed accurately, consistently
- Monitor FIFO queues, workload, service levels, productivity, and quality to identify and proactively address delays, backlogs
- Ensure the India GEMS team consistently follows the GEMS Service Catalog, SOPs, established processes
What you need
- SOP writing
- Performance management
- Onboarding
- Recruitment