Customer Research and Insights Practitioner

About the role

To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do.

What you'll do

• Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX…
• Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts
• Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal…
• Utilisation of data analytics tools to extract insights from market research, customer surveys
• Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks

What you need

• Research
• Data privacy
• Prototyping

Good to have

• Data visualisation