Customer Service Advisor
ChennaiFull-timeJunior levelPosted yesterday
Customer support role at Barclays in Chennai.
About the role
To address customer questions, concerns or requests while maintaining customer service expectations.
What you'll do
- Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner
- Collaboration with teams across the bank to align, promote, and integrate customer care initiatives
- Management and maintenance of customer records and documentation to ensure accuracy
- Identification of industry trends and developments related to customer service to implement best practice in customer care
- Execution of escalation requests to the relevant team or senior management as required in a timely manner
What you need
- Customer service
- Communication