Specialist - Vector vCDM Support Engineer
HinjawadiFull-time4–6 yrsPosted 2 weeks ago
Mid-level IT support role at Birlasoft in Hinjawadi. Needs 4–6 years.
About the role
The role acts as the primary interface between business users, infrastructure teams, packaging teams, and Vector support.
What you'll do
- Provide day-to-day support for Vector vCDM application
- Analyze and resolve incidents, service requests, and problem tickets
- Monitor application health and ensure SLA compliance
- Coordinate with Vector product support for complex issues
- Perform root cause analysis and document resolutions
What you need
- Windows Server
- Root cause analysis
- REST APIs
- Java
Good to have
- ITIL
- SQL
- PowerShell