Technical Specialist-Cloud & Infra Engg
HyderabadFull-time5–9 yrsPosted over a month ago
Senior IT support role at Birlasoft in Hyderabad. Needs 5+ years and a B.Tech, B.E. or B.Sc.
About the role
Technical Specialist-Cloud & Infra Engg at Birlasoft. Provide day to day support to end users for their issues related to Hardware/software.
What you'll do
- Provide day to day support to end users for their issues related to Hardware/software
- Serve as the escalation point for complex desktop, laptop, and peripheral issues
- Diagnose and resolve hardware and software problems for Windows, macOS, and Linux environments
- Provide remote and on-site technical support to employees, including executives and VIPs
- Manage OS deployment, patch management, and software installations
What you need
- Active Directory
- Windows
- Intune
- Office 365
- TCP/IP
- Networking
Good to have
- ITIL
- VMware
- Azure
- Preventive maintenance
- Linux
- SOP writing