Process Architect, Professional Services
HyderabadFull-time8–12 yrsPosted 1 week ago
Leadership software engineering role at Blackbaud in Hyderabad. Needs 8–12 years.
About the role
The Process Architect is responsible for improving how Professional Services work gets planned, routed, delivered, and supported across teams. This role focuses on simplifying processes , clarifying how work moves through the organization, and helping teams adopt consistent practices that improve efficiency, collaboration, and customer experience.
What you'll do
- Responsible for improving how Professional Services work gets planned, routed, delivered, and supported across teams
- Operating Model & Process Design
- Define end-to-end service delivery processes across implementation, optimization, and managed services
- Create standardized workflow playbooks and process maps
- Establish clear handoffs across teams
Good to have
- Six Sigma