Executive - Operations
NoidaContractHybrid2–5 yrsPosted 2 months ago
Mid-level operations contract role at British Council in Noida. Needs 2+ years and a degree. Hybrid.
About the role
The role is to provide a positive experience for all British Council customers by handling their enquiries effectively and aiming to resolve them on the first contact, helping to support and grow the business. The role involves delivering excellent customer service by maintaining a positive and professional attitude, promptly and accurately handling enquiries, and ensuring customer satisfaction through strong product knowledge.
What you'll do
- Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts
- Training & Assessment Requirement
- Support, coaching, and reassessment opportunities will be provided where applicable
What you need
- Customer service
- ISO 27001