Consumer Incident & Complaint Management Specialist
CoimbatoreFull-time2–5 yrsPosted 2 weeks ago
Mid-level customer support role at Capgemini in Coimbatore. Needs 2+ years.
About the role
Consumer Incident & Complaint Management Specialist Choosing Capgemini means choosing a place where you'll be empowered to shape your career, supported by a collaborative global community, and inspired to reimagine what's possible.
What you'll do
- As a Consumer Incident & Complaint Management Specialist , you will play a critical role in ensuring timely, accurate
- Support quality operations by reviewing complaint records, maintaining data integrity, coordinating stakeholder actions
- Review consumer incident and product complaint records for completeness, accuracy, consistency, traceability, and required product information
- Manage assigned complaint queues, exception reports, aging records, and closure status while ensuring SLA adherence
- Coordinate with intake teams, quality functions, business stakeholders, technical teams, and product owners for clarification and data correction activities
What you need
- ISO 9001