Core Voice/Video Specialist
GurugramFull-time9–16 yrsPosted 2 weeks ago
Leadership customer support role at Capgemini in Gurugram. Needs 9+ years.
About the role
Core Voice/Video Specialist at Capgemini. Monitor Voice and Video service platforms.
What you'll do
- Monitor Voice and Video service platforms
- Handle incidents affecting voice, SIP, video, and collaboration services
- Participate in troubleshooting and service restoration activities
- Analyze service-impacting events and escalations
- Support maintenance and implementation activities
What you need
- Escalation handling
- Communication