CX Strategy

About the role

Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table.

What you'll do

• Customer Transformation team works with clients to transform the digital capabilities for the organization
• Design CX Strategy, Target operating model design and Business process reengineering
• Deliver consulting engagements involving strategic planning, business model design, competitive benchmarking, transformation roadmap etc. across sectors
• Benchmark and develop the CX To-be journey maps, personas, communication plan, initiatives and roadmap, Experience prototyping, Journey automation etc
• Identify pain points, gaps, and areas for improvement and propose the to-be state

What you need

• LLMs
• Sales
• Prototyping
• Communication