FBS Customer Care Supervisor
PuneFull-time3–6 yrsPosted 1 week ago
Mid-level customer support role at Capgemini in Pune. Needs 3+ years.
About the role
Supervises team members to enhance customer experiences for internal and external clients. Focuses on compliance with risk acceptability guidelines and achieving profitable business outcomes. Leads team to improve performance and contribute to organizational success. Monitors team performance metrics such as customer experience, work quality, and compliance with regulations.
What you need
- Customer service
- Communication
Good to have
- Power BI