Financial Services Digital Customer Experience Strategy Leader - India
Pune, Hyderabad, Kolkata, ChennaiFull-timeJunior levelPosted open since may 2026
Customer support role at Capgemini in Pune, Hyderabad and 2 more cities. Needs a B.Tech, B.E. or B.Sc.
About the role
J oin Capgemini as a Financial Services Digital Customer Experience Strategy Leade r, where you will spearhead the transformation of the customer experience for leading financial institutions. You will be responsible for devising and executing innovative digital strategies that enhance customer engagement and satisfaction across multiple channels.
What you'll do
- Lead All Large Digital Customer Experience Deals
- Serve as the executive deal lead for all large and strategic CX transformation pursuits across North America
- Own deal strategy, encompassing shaping, solutioning, storytelling, value articulation, estimation, and competitive differentiation
- Lead cross-functional pursuit teams (strategy, architecture, delivery, pricing, industry, partner ecosystem) to craft compelling proposals
- Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer experience improvement, and operational efficiency
What you need
- CRM
- Customer service
- Marketing automation
- Salesforce
- Sales
- Microsoft Dynamics
Good to have
- LLMs
- Machine learning
- Wealth management
- Capital markets
- Go-to-market