Associate Engineer
GurugramFull-timeJunior levelPosted over a month ago
Junior IT support role at Career Site in Gurugram. Needs a degree.
About the role
A Helpdesk Support Engineer provides first-line technical assistance to resolve hardware, software, and network issues for end users Log, track, prioritize, and close support requests using IT service management (ITSM) tools like Jira or ServiceNow. Diagnose and fix issues with Windows/macOS operating systems, office applications, printers, and LAN/Wi-Fi connectivity.
What you'll do
- Troubleshooting: Diagnose and fix issues with Windows/macOS operating systems, office applications, printers, and LAN/Wi-Fi connectivity
What you need
- Active Directory
- Office 365
- Hardware
- ServiceNow
- Troubleshooting
- Windows
Good to have
- JIRA