Community Operations Specialist
RemoteFull-time3–5 yrsPosted 1 week ago
Mid-level operations role at Cloud Counselage. Needs 3–5 years and a degree. Remote.
About the role
Looking for someone with 3+ years of relevant work experience, ideally with teaching, hospitality, or customer service background. They are someone who has specific experience or a deep personal interest in technology and has a passion for building a vibrant, growing community of learners, and is excited to constantly learn and advance within a fast-growing team and company.
What you'll do
- Assist guides and community session leaders to run enjoyable and interactive classes for older adults as the class's Teaching Assistant
- Answer all technology classes during peak US hours and other key classes as our schedule requires
- Moderate classroom and other interactive spaces to ensure everyone is following our Community Guidelines
- Run class replays, guiding learners and answering their questions about the material
- Respond to technical and critical issues at the moment, ensuring successful learner experiences even in the case of challenges
What you need
- Customer service
- Terraform