Operations Manager
MumbaiFull-timeHybrid5–8 yrsPosted 1 week ago
Senior operations role at Cloud Counselage in Mumbai. Needs 5–8 years and a degree. Hybrid.
About the role
As an Operation Manager, you will be responsible for leading a team of operation specialists who would look after the overall class experience in the technology category. You will interact with Learners before and after the class in the Lounge chat. You will work with Guides to ensure every class successfully launches in Zoom and support the Guide and Learners throughout the class as a Teaching Assistant.
What you'll do
- Assist guides and community session leaders to run enjoyable and interactive classes for older adults as the class's Teaching Assistant
- TA all technology classes and other key classes as our schedule requires
- Moderate classroom and other interactive spaces to ensure everyone is following our Community Guidelines
- Run class replays, guiding learners and answering their questions about the material
- Respond to technical and critical issues in the
What you need
- Customer service
- Terraform