Service Desk Engineer intern
MumbaiInternshipHybridInternshipPosted 1 week ago
IT support internship at Cloud Counselage in Mumbai. Open to freshers with a B.Tech, B.E. or B.Sc. Hybrid.
About the role
As a Service Desk Intern, you will assist in providing technical support to end users within the organization. This position will offer exposure to IT service desk operations, troubleshooting, and technical problem-solving, allowing you to learn and develop foundational IT skills. Mentorship from experienced IT support professionals.
What you'll do
- Assist in handling IT support tickets related to hardware, software, and network issues
- Learn to troubleshoot basic computer problems under supervision
- Support in maintaining the knowledge base by documenting solutions to frequent issues
- Help escalate complex issues to senior engineers or specialized teams. ⢠Provide remote and on-site support to end users for routine technical problems
What you need
- Hardware
- Terraform
- Troubleshooting