PE-CX-Backoffice Helpdesk
TelanganaFull-timeHybrid1–4 yrsPosted 1 week ago
Junior customer support role at Cognizant in Telangana. Needs 1+ years. Hybrid.
About the role
Your role will drive efficient problem resolution and enhance user support capabilities directly contributing to our companys commitment to delivering seamless customer experience and operational excellence.
What you'll do
- Provide first-level support and troubleshooting for digital marketing and backoffice applications ensuring accurate execution of daily tasks
- Utilize HTML knowledge to assist in resolving customer queries related to web content formatting and technical adjustments
- Execute analysis and reporting tasks using MS Excel to enhance the accuracy and effectiveness of campaign data management
- Apply basic Google AdWords skills to support campaign monitoring and troubleshooting under guidance to optimize advertising deliverables
- Employ principles of prompt engineering to aid in crafting precise responses and automating repetitive inquiries improving helpdesk response time
What you need
- Customer service
- Digital marketing
- Google Ads
- Prompt engineering
- HTML
- Customer handling