PE-CX-Multi Channel Helpdesk
TelanganaFull-timeHybridJunior levelPosted 1 week ago
Customer support role at Cognizant in Telangana. Hybrid.
About the role
PE-CX-Multi Channel Helpdesk at Cognizant. Provide expert assistance using prompt engineering techniques to resolve multi-channel customer inquiries effectively and efficiently.
What you'll do
- Provide expert assistance using prompt engineering techniques to resolve multi-channel customer inquiries effectively and efficiently
- Manage and support customer interactions across various communication platforms including email chat and social media to maintain high service quality
- Collaborate closely with cross-functional teams to streamline support workflows and implement prompt engineering improvements that enhance response accuracy
- Monitor and document all customer interactions thoroughly to maintain accurate records facilitating continuous improvement in service delivery
- Assist in developing scripts and templates based on prompt engineering principles to standardize and expedite customer communication processes
What you need
- Customer service
- Prompt engineering
- Learning and development
- Communication