Analyst 4 - Revenue Assurance
ChennaiFull-time7–10 yrsPosted yesterday
Senior audit role at Comcast in Chennai. Needs 7–10 years and a degree.
About the role
This role supports the Revenue Analytics and Operations team in protecting billing accuracy, revenue integrity, and the customer experience. The role leads the investigation and resolution of complex customer account, order, and billing-related issues; performs advanced analysis to identify systemic trends, root causes, and business impacts; and ensures corrective actions align with established company policies and controls.
What you'll do
- Leads the investigation and resolution of complex or high-impact customer account, order, and billing-related tickets, ensuring accuracy, timeliness
- Performs advanced analysis of account, order, billing, and revenue data to identify root causes, systemic issues, trends, and potential financial or customer impacts
- Determines and facilitates appropriate corrective actions for complex billing errors, account inconsistencies, and revenue-impacting issues
- Monitors revenue and billing reports to identify emerging risks, recurring issues, and opportunities for proactive intervention
- Leads complex error-resolution and revenue-recovery efforts through accurate corrections and coordination with cross-functional partners
What you need
- Reporting
- Excel
- Audit
- SQL Server
- PowerPoint