Manager - Revenue Assurance

About the role

This role leads a team supporting Revenue Analytics and Operations in protecting billing accuracy, revenue integrity, and customer experience. The Manager is accountable for team delivery and performance, including the timely and accurate resolution of customer account, order, and billing-related issues; oversight of ticket queues and reporting; and adherence to established company policies, controls, and procedures.

What you'll do

• Leads, coaches, and develops a team responsible for resolving customer account, order, billing
• Establishes team priorities and allocates work based on ticket volume, issue complexity, business impact, employee capacity, and service-level expectations
• Oversee ticket queues and operational reports, monitoring aging, backlog, recurring issues, productivity, quality, and emerging customer, financial, or operational risks
• Manages significant or unresolved escalations, removes barriers to resolution, and coordinates with cross-functional partners to drive timely and sustainable outcomes
• Ensures corrective orders, adjustments, billing-code changes, and other resolution activities comply with established company policies, controls, procedures

What you need

• Reporting
• Excel
• SQL Server
• PowerPoint
• Performance management
• Audit