Salesforce ITSM Business Analyst
KochiFull-timeHybrid3–5 yrsPosted 1 week ago
Mid-level software engineering role at Covestic in Kochi. Needs 3–5 years. Hybrid.
About the role
We are seeking a talented and customer-focused Business Analyst to support the delivery of Salesforce-powered Conversational ITSM and Enterprise Service Management solutions. This role is ideal for professionals who enjoy interacting with customers, understanding business challenges, documenting requirements, and working closely with developers, architects, and project teams to deliver impactful solutions.
What you'll do
- Requirements Gathering & Analysis
- Conduct stakeholder interviews and requirement elicitation sessions
- Document business, functional, and non-functional requirements
- Analyze existing business processes and identify improvement opportunities
- Maintain requirement traceability and backlog documentation
What you need
- Salesforce
- Business analysis
- Agile
- Test cases
Good to have
- JIRA
- ITIL
- Azure